Privacy Policy

Privacy Policy for Emergent

Introduction
Emergent Labs Inc. ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our site and related services (collectively, our "Services"). This Privacy Policy is incorporated into and is subject to our Terms of Service. Your use of our Services and any personal information you provide remains subject to this Privacy Policy and our Terms of Service.

Information We Collect
Information You Provide to Us
Account Information
Name
Email address
Password
GitHub credentials (when you connect your GitHub account)
Other development platform credentials (when integrated)
Payment information (for paid plans)
Professional information (optional)
User Content
Code and projects you create or import
Files you upload or generate
Commands you execute through the site
Database queries, configurations, and connection strings
Repository connections and metadata
Application builds and deployment configurations
Test data and testing configurations
Development environment settings
Communications
Customer support communications
Feedback you provide
Survey responses
Bug reports and feature requests
Information We Collect Automatically
Device Information
Device type and identifiers
Operating system version and environment details
IP address and geolocation data (country/region level)
Connection information
Application installation and version data
Hardware specifications relevant to application performance
Clipboard content (only when explicitly using paste functionality)
Usage Information
Features and tools used
Commands executed through the site
Performance metrics and resource utilization
Error logs and debugging information
Session duration and frequency
Code execution patterns and outputs
AI agent interactions and prompts
Database operations (types, not content)
Build and compilation events
Analytics Information
We use analytics tools to help us measure application usage and performance. This information is collected in aggregate form and used to improve our Services, including:

Feature adoption rates
Common error patterns
Performance benchmarks
User journey flows
Agent effectiveness and accuracy
Analytics and Tracking
We use the following analytics and tracking tools:

PostHog
We use PostHog for product analytics and user behavior tracking
For details about PostHog's data handling, please see their Privacy policy
We also use other analytics tools to help us measure application usage and performance. This information is collected in aggregate form and used to improve our Services, as detailed in our "Analytics Information" section.
You can manage analytics participation preferences through your application settings.
How We Use Your Information
We use the information we collect for the following purposes:

To Provide and Improve Our Services
Deliver the core functionality of our site
Authenticate your identity and maintain your account
Process your transactions and subscription management
Connect to third-party services (GitHub, MongoDB, etc.)
Execute code and commands on your behalf
Build, test, and deploy your applications
Train and improve our AI agents to better assist with development tasks
Fix bugs and improve features
Develop new features and services
Optimize application performance on your device
For Communications
Respond to your inquiries and support requests
Send service and security announcements
Provide updates about our Services and features
Send marketing communications (with your consent)
Notify you about important changes to connected services
For Security and Compliance
Maintain the security of our Services
Detect and prevent fraud, abuse, and unauthorized access
Scan for and prevent security vulnerabilities in your code (when enabled)
Monitor for unusual patterns that may indicate security issues
Comply with legal obligations
Enforce our Terms of Service
For Analytics and Research
Understand how users interact with our Services
Generate aggregated insights about application usage
Improve user experience and workflow efficiency
Enhance AI assistance capabilities
Research development patterns to create better automation
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:

With Service Providers
We share information with trusted service providers who help us deliver our Services, including:

Payment processors
Cloud hosting providers in the USA and India
Analytics providers
Customer support tools
AI and machine learning infrastructure providers
Database service providers
Security and monitoring services
With Connected Services
When you choose to connect third-party services (like GitHub or MongoDB), we share information necessary to facilitate that connection:

Authentication tokens (with your permission)
Repository and project metadata
Commit and pull request information
Database connection information
For Legal Purposes
We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to:

Comply with legal obligations in the jurisdictions where we operate
Respond to valid legal process (such as a court order or subpoena)
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or others
Investigate and prevent potential violations of our Terms of Service
In Business Transfers
In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, user information may be transferred as part of the business transaction. We will notify you via email or a prominent notice on our application of any change in ownership or uses of your personal information.

With Your Consent
We may share information with third parties when you explicitly consent to such sharing.

Enterprise Plan Users
Enterprise users enjoy additional data protection and privacy rights, including:

Data training restrictions: We do not use Enterprise users' proprietary code and data to train our general AI models without explicit consent
Custom agreements: Enterprise customers may negotiate custom data handling agreements
Third-party sharing limitations: Additional restrictions on how Enterprise data is shared with service providers
For complete details about Enterprise plan protections, please contact our support team at support@emergent.sh.

Your Rights and Choices
You have several rights regarding your personal information:

Account Information
You can review and update your account information through the application settings. You may also delete your account, though certain information may be retained as required for legitimate business purposes or to comply with legal obligations.

Application Data
You can control what data is stored locally on your device versus in our cloud infrastructure through application settings.

Communication Preferences
You can manage your communication preferences in your account settings or by following the unsubscribe instructions included in our marketing emails.

Privacy Settings
Our application includes settings that allow you to control your privacy preferences, including:

Repository visibility settings
Code sharing and collaboration preferences
Third-party integrations management
AI assistance and data processing options
Analytics participation preferences
Local vs. cloud execution preferences
Data Access and Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Depending on your location, you may have additional rights, including:

The right to request deletion of your personal information
The right to restrict or object to our processing of your personal information
The right to withdraw consent
The right to lodge a complaint with a supervisory authority
To exercise these rights, please contact us at privacy@emergent.sh.

Response Times
We aim to respond to privacy-related inquiries within 7 business days. Support requests are handled according to your plan's service level agreement. For urgent matters related to data protection or security incidents, please mark your email as "PRIVACY URGENT" in the subject line of your email, as noted in our "Contact Us" section.

Security
We implement appropriate technical and organizational measures to protect your personal information. These measures include:

Encryption of sensitive data in transit and at rest
Secure application development practices and code signing
Regular security assessments and penetration testing
Access controls and multi-factor authentication
Employee training on data security and privacy
Secure development and deployment pipelines
Monitoring for unusual or unauthorized access attempts
Vulnerability scanning and management
However, no method of transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Desktop Application Specifics
Our Services are primarily delivered through a desktop application (DMG or installer package). This has specific privacy implications:

Local Storage: Some of your data, including code, configuration files, and local databases, may be stored locally on your device
Installation Data: We collect information about the installation process to troubleshoot issues
Updates: We may automatically check for and download updates to ensure you have the latest security features
System Integration: Our application may integrate with your system's development tools and environments
Resource Usage: We monitor resource usage (CPU, memory, disk) to optimize performance
You can adjust many of these behaviors through application settings.

Data Retention
We retain your personal information for as long as necessary to provide you with our Services and for legitimate business purposes, such as maintaining your account, resolving disputes, establishing legal defenses, conducting audits, pursuing legitimate business purposes, and complying with applicable laws.

When personal information is no longer needed, we will securely delete or anonymize it. Typically:

Account information is retained while your account is active
Usage data is retained for up to 24 months
Backup data is retained according to our backup rotation policy
Payment information is retained as required by financial regulations
Third-Party Connections
Our Services may allow you to connect to third-party services (such as GitHub, MongoDB, and other development tools). When you connect to these services:

You may be allowing them to access your information on our Services
We may receive and store authentication tokens to maintain the connection
We may sync data between our Services and these third-party services
Code repositories, database content, and other development artifacts may be transferred between services
We recommend that you review the privacy policies of these third-party services to understand how they collect and use your information.

AI Features and Code Analysis
Our site includes AI-powered features that may:

Analyze your code to provide suggestions
Generate code based on your specifications
Automate repetitive development tasks
Help troubleshoot errors and bugs
These features require processing your code and commands. By default:

This processing occurs within our secure environment
We do not use your proprietary code to train our general AI models without explicit consent
You can control the level of AI assistance through application settings
Children's Privacy
Our Services are not directed to children under the age of 13 (or the applicable age requirement in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at privacy@emergent.sh.

International Data Transfers
Emergent Labs Inc. is based in the United States with operations in India. We process and store information on servers located in the United States and India. If you are located outside of these regions, we may transfer your personal information to these or other countries where our service providers are located.

When we transfer your information internationally, we take appropriate safeguards to ensure your information receives adequate protection, which may include:

Standard contractual clauses approved by relevant authorities
Data processing agreements with our service providers
Security measures to protect data during transfer and storage
By using our Services, you consent to the international transfer of your information as described in this policy.

State-Specific Privacy Rights
California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. These include the right to:

Know what personal information we collect about you and how we use it
Request deletion of your personal information
Opt-out of the sale of your personal information (note that we do not sell personal information)
Non-discrimination for exercising your CCPA rights
Other States
Residents of Colorado, Connecticut, Utah, and Virginia may have similar rights under their respective state privacy laws. Please contact us at privacy@emergent.sh to exercise any applicable state privacy rights.

Legal Framework
This Privacy Policy is part of and subject to our Terms of Service. In case of any conflict between this Privacy Policy and our Terms of Service, the Terms of Service shall prevail.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last Updated" date.

For significant changes, we will notify you through the application or by email prior to the change becoming effective. We will provide at least 30 days' notice for material changes to this Privacy Policy, during which time you may contact us with any questions.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should discontinue using our Services and contact us to delete your account.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@emergent.sh Address: 2380 Via Espada, Pleasanton, CA 94566, USA

For urgent matters related to your personal information, please include "PRIVACY URGENT" in the subject line of your email.